Privacy Policy for VerifiedCPD
Last Updated: July 4, 2025
Introduction
VerifiedCPD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service at verifiedcpd.com.
By using VerifiedCPD, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Account Information
When you create an account, we collect:
- Full name
- Email address
- Password (encrypted)
Learning Activity
To provide CPD verification services, we track:
- Videos you submit for conversion
- Video completion timestamps
- Engagement checkpoint responses
- Certificate generation records
Payment Information
- Payment processing is handled by Stripe.
- We do not store credit card numbers or banking details.
- We maintain records of transactions for accounting purposes.
Technical Information
We automatically collect:
- IP address
- Browser type and version
- Device information
- Access times and dates
Communications
If you contact us, we collect:
- Support inquiries and responses
- Feedback and suggestions
How We Use Your Information
We use collected information to:
- Generate and deliver CPD certificates
- Verify video completion through engagement tracking
- Process payments and refunds
- Send transactional emails (welcome messages, certificates)
- Provide customer support
- Prevent fraud and enforce our Terms of Service
- Improve our service
Information Sharing
We do not sell, trade, or rent your personal information. We may share your information with:
- Stripe: For secure payment processing
- Email Service Providers: To deliver certificates and transactional emails
- Hosting Providers: For secure data storage
- Legal Authorities: If required by law or to protect our rights
Data Retention
Account Data is retained while your account is active, as is Learning Activity. Payment Records are retained as required by tax and accounting regulations. Upon account deletion, we remove your personal data except where retention is required by law.
Note: You are responsible for maintaining your own CPD certificates and records as required by your professional body. We recommend downloading and saving all certificates upon receipt.
Security
We implement appropriate security measures, including SSL encryption, encrypted storage, secure password requirements, regular security assessments, and limited access to personal information. While we strive to protect your information, no method of electronic transmission or storage is 100% secure.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Export your activity history
- Opt-out of non-essential communications
To exercise these rights, contact us at support@verifiedcpd.com.
Contact Us
For privacy concerns or questions about this policy, contact us at:
- Email: privacy@verifiedcpd.com
