Refund Policy
Last Updated: December 15, 2025
Our Guarantee
VerifiedCPD stands behind our service quality. We offer a 14-day money-back guarantee to ensure you can try our platform with confidence.
14-Day Cancellation Right
If you are not satisfied with VerifiedCPD for any reason, you may request a full refund within 14 days of your initial purchase date, in accordance with Paddle's Consumer Right to Cancel policy.
To request a refund:- Submit your request via email to support@verifiedcpd.com
- Include your registered email address
- Requests must be made within 14 days of purchase
After the 14-day period, refunds are not available except where required by applicable consumer protection laws.
Limitations and Exceptions
In accordance with Paddle's Consumer Right to Cancel policy, the right to cancel may not apply to digital services that have already been accessed or used.
Refund requests may be limited or refused by Paddle where the service has already been materially used, where the request relates to third-party content not controlled by VerifiedCPD, or where Paddle determines that an applicable legal exception applies under its Consumer Right to Cancel policy.
This does not affect your statutory rights as a consumer in relation to services that are not as described, faulty, or not fit for purpose.
Refund Abuse Prevention
Refunds are provided at the sole discretion of Paddle and on a case-by-case basis. Paddle may refuse refund requests in cases of fraud, refund abuse, or other manipulative behaviour, in accordance with Paddle's anti-abuse policies.
Processing Refunds
Approved refunds are:
- Processed by Paddle as the merchant of record
- Returned to the original payment method
- Completed within Paddle's standard refund timelines and no later than 14 days
- Confirmed via email notification
Upon approval of a refund, access to the VerifiedCPD platform will be terminated.
Auto-Renewal and Cancellation
Auto-Renewal
Subscriptions automatically renew annually at the prevailing rate unless cancelled at least 48 hours before the renewal date. You authorize Paddle to charge your payment method on file. Renewal reminders will be sent prior to the renewal date.
CancellationYou may cancel your subscription at any time by:
- Emailing support@verifiedcpd.com with your account details, or
- Using the cancellation option in your account settings
Cancellations prevent future renewals but do not trigger refunds outside the initial 14-day cancellation period. Access remains available until the end of the current billing period.
Chargebacks
If you have a billing concern, please contact us directly or Paddle's Buyer Support team so it can be resolved promptly. By purchasing, you agree to contact us before initiating a chargeback. Paddle manages chargebacks and disputes in accordance with card network rules.
Service Availability
VerifiedCPD is designed for jurisdictions that accept self-directed CPD, including Canada, the UK, Australia, and New Zealand. Users are responsible for confirming their professional body's requirements.
Contact Information
For refund requests or billing questions: Email: support@verifiedcpd.com
All refund requests are processed by Paddle as the merchant of record.
Policy Modifications
We may update this policy periodically. Material changes will be communicated via email. Continued use of the service after changes constitutes acceptance of the revised policy.
